Cancellations
You may cancel your order within 48 hours of placing it, and your advance payment will be refunded in full. After 48 hours, work on your piece will have begun and the order can no longer be cancelled.
Returns
Because every piece is made to order, we’re unable to accept returns or exchanges for a change of mind. Returns are accepted only for pieces that arrive damaged, as set out below.
Damage on arrival
Please inspect your piece as soon as it arrives. If you find any damage, send us clear photographs of the affected area within 24 hours of delivery, through the same WhatsApp number or contact you ordered with.
Our team will review your claim. If the damage occurred on our side:
- We’ll arrange for the piece to be returned to our studio for repair.
- We’ll cover the cost of shipping it to us and back to you.
- If the piece cannot be repaired, we’ll offer you a refund.
Claims reported after 24 hours, or damage that occurs after delivery, are not covered.